Thank you for shopping with Trachtenmodedamen. The following outlines our shipping policy and applies to all orders placed through our store.
If you have any questions, feel free to contact us at: [email protected]
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
During peak seasons (e.g., holiday sales), processing times may be slightly delayed. We will notify customers of any significant delays via our website or email.
2. Shipping Locations & Estimated Delivery Times
We currently ship to the following regions:
Germany: 2–5 business days
Other EU countries: 5–10 business days
International: 7–20 business days
Delivery times are estimates and may vary due to customs, local delivery conditions, or unforeseen delays.
3. Shipping Fees
Free shipping within Germany for orders over €50.
For orders below €50 within Germany, a flat shipping fee of €4.90 applies.
For EU and international destinations, shipping fees are calculated based on the weight and destination of the order, and will be shown at checkout.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number.
You can track your shipment using the provided link at any time.
5. Incorrect Addresses & Undeliverable Orders
Please ensure all shipping details are complete and accurate.
If an order cannot be delivered due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs for resending the package.
6. Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or import taxes upon arrival in the destination country.
These charges are the responsibility of the recipient.
We are not responsible for delays or costs due to customs procedures.
7. Shipping Delays
Delays may occur due to factors such as weather, customs clearance, or holidays.
If your shipment is delayed, feel free to contact us and we will assist you with tracking and updates.
8. Contact Us
If you have any questions or concerns regarding your shipment, please contact us:
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (CET)