This Privacy Policy explains how Trachtenmodedamen collects, uses, and protects your personal information when you visit or make a purchase from our website.
If you have any questions about this policy, please contact us at: [email protected]
1. Personal Data We Collect
When you visit or use our website, we may collect the following types of personal data:
- Contact Information: name, email address, shipping address, phone number
- Order Information: items purchased, billing and shipping details, order history
- Payment Information: payment method details (processed securely by third-party payment providers; we do not store your full payment data)
- Technical Information: IP address, browser type, device type, operating system, pages visited, referring URLs
- Marketing Preferences: your choices regarding promotional communications
2. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfill your orders
- To communicate with you about your order or customer support inquiries
- To manage your account (if applicable)
- To personalize your shopping experience
- To send you marketing communications (if you have opted in)
- To comply with legal obligations (e.g., tax or accounting requirements)
- To improve our website and services
3. Legal Basis for Processing (GDPR)
Under the GDPR, we rely on the following legal bases to process your data:
- Performance of a contract: to fulfill your order
- Consent: for email marketing and cookies (where required)
- Legal obligation: for accounting or tax compliance
- Legitimate interests: for website improvement and fraud prevention
4. Sharing of Your Information
We do not sell or rent your personal data.
We only share your data with third parties in the following cases:
- Payment processors (e.g. Stripe, PayPal)
- Shipping and logistics providers (e.g. DHL, Hermes)
- Service providers (e.g. website hosting, analytics, email marketing tools)
- Legal authorities if required by law
All partners are GDPR-compliant and process data only as instructed.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and tax obligations.
You may request deletion of your data at any time (see Section 7).
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality (e.g., shopping cart)
- Analyze site traffic and usage patterns
- Provide personalized content and offers
You can manage cookie preferences via your browser settings or our cookie banner (if applicable).
7. Your Rights (GDPR)
Under the GDPR, you have the right to:
- Access your personal data
- Correct or update inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to certain processing or withdraw consent
- Data portability
- Lodge a complaint with a supervisory authority (e.g. Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI) in Germany)
To exercise any of your rights, please contact us at [email protected]
8. Data Security
We take appropriate technical and organizational measures to protect your data, including SSL encryption, secure payment gateways, and access controls.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies separately.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect legal changes or improvements to our services. The latest version will always be posted on this page with the updated effective date.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (CET)